Refund Policy

1. Overview

Restaurantly processes all subscription payments securely through our authorized payment providers. They handle billing, tax compliance, and payment processing on our behalf. This Refund Policy outlines the conditions under which you may request a refund for your Restaurantly subscription.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all new paid plan subscriptions (Pro and Max). If you are not satisfied with Restaurantly for any reason within the first 14 days of your first paid billing period, you may request a full refund — no questions asked.

• The 14-day window begins on the date your first payment is processed.
• This guarantee applies to first-time subscribers only and cannot be applied to subsequent renewals.
• Refunds are issued to the original payment method used at checkout.

3. Subscription Renewals

After the initial 14-day period, subscription renewal charges are generally non-refundable. However, we will consider refund requests for renewals on a case-by-case basis in the following situations:

• A technical error on our platform caused the charge to be processed incorrectly.
• You were charged after cancelling your subscription before the renewal date.
• A duplicate charge occurred due to a billing system error.

4. Annual Plan Refunds

For annual subscriptions, refunds may be issued on a pro-rated basis at our sole discretion, calculated on the number of unused months remaining in the billing period. Requests must be submitted within 30 days of the annual charge.

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscription charges after the 14-day guarantee window has passed.
• Partial months of service where usage has already occurred.
• Accounts terminated due to a violation of our Terms of Service.
• Add-on purchases or one-time fees outside of the core subscription.

6. How We Process Refunds

All refunds are processed securely through our payment integration partners. Once a refund is approved by our team, we will initiate the refund to your original payment method. Processing times vary by payment provider but typically take 5–10 business days to appear on your statement.

7. How to Request a Refund

To request a refund, contact our support team via the Contact page or email us directly at [email protected]. Please include:

• Your registered email address.
• The date of the charge you are disputing.
• A brief reason for the refund request.

We aim to respond to all refund requests within 2 business days.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of Restaurantly after changes constitutes acceptance of the revised policy.